Refund and Returns Policy
Refund & Returns Policy
Effective Date: 11 July 2026
At VantageKart, operated by Vantage Kart Online Services Private Limited, we are committed to delivering quality products and ensuring customer satisfaction. Please read this Refund & Returns Policy carefully before placing your order.
Return Eligibility
We accept return requests only in the following situations:
- You receive a damaged product.
- You receive an incorrect product.
- Your order is incomplete or an item is missing.
- The product has a manufacturing defect.
If you experience any of the above issues, please contact us within 48 hours of receiving your order.
Supporting Evidence
To help us investigate and resolve your request quickly, please provide:
- Your Order Number
- Clear photographs of the product
- Photos of the outer packaging and shipping label
- A continuous unboxing video (strongly recommended for claims involving damaged, incorrect, or missing items)
An unboxing video greatly helps us verify claims and enables faster resolution. In certain cases, additional information may be requested if required for verification.
Products Not Eligible for Return
Returns will not be accepted in the following cases:
- Change of mind after purchase.
- Incorrect product ordered by the customer.
- Product no longer required.
- Minor colour variations due to screen or lighting differences.
- Products that have been used, washed, altered, or damaged after delivery.
- Requests made after 48 hours from the date of delivery.
- Normal wear and tear resulting from regular use.
Refund Policy
Once your request has been reviewed and approved, you may be offered one of the following, depending on the nature of the issue:
- Replacement of the product.
- Refund to the original payment method.
- Store credit or wallet credit (where applicable).
Approved refunds are processed within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Replacement Policy
If a replacement is approved:
- We will dispatch the replacement product at no additional shipping cost.
- If the original product needs to be returned, our support team will guide you through the return process.
Order Cancellation
Orders can be cancelled only before they are processed for packing and dispatch.
Once an order has been processed, packed, or shipped, it cannot be cancelled.
Prepaid Orders Only
VantageKart accepts Prepaid Orders Only.
We do not offer Cash on Delivery (COD).
Payments can be made securely through all payment methods supported by Razorpay, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- EMI (where available)
Cashback Policy
Customers earn 5% VantageKart Wallet Cashback on every successful purchase.
Wallet Cashback:
- Is credited after successful delivery of the order.
- Can be used on eligible future purchases.
- Cannot be exchanged for cash or transferred to another account.
- Is governed by VantageKart’s Wallet Terms & Conditions.
Bulk Orders
Bulk discounts are automatically applied on eligible orders as displayed on the website.
For any issues with bulk orders, please contact us within 48 hours of delivery along with relevant photographs and order details.
Our Commitment
Every order is carefully packed and quality-checked before dispatch. If something isn’t right, our customer support team will work with you to provide a fair and timely resolution in accordance with this policy.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Vantage Kart Online Services Private Limited
📍 Registered Office
701, Dream Rise,
Science City Road,
Ahmedabad, Gujarat – 380060, India
📞 Customer Support: +91 90999 99066
📧 Email: support@vantagekart.com
🌐 Website: www.vantagekart.com
🕒 Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)
