Help & FAQS
Frequently Asked Questions (FAQs)
Welcome to the VantageKart Help Centre. Find answers to the most common questions about our products, orders, payments, shipping, returns, and more.
General Questions
1. What is VantageKart?
VantageKart is an Indian online store offering premium cotton canvas bags, pouches, eco-friendly lifestyle products, storage solutions, and DIY accessories. We are committed to providing high-quality, reusable products at affordable prices.
2. Where is VantageKart located?
Our registered office is in Ahmedabad, Gujarat, India. We deliver products across India.
3. Do you have a physical store?
Currently, we operate as an online store and serve customers throughout India.
Orders & Payments
4. How can I place an order?
Simply browse our products, add your desired items to the cart, and complete the checkout using our secure payment gateway.
5. Do you offer Cash on Delivery (COD)?
No. We currently accept Prepaid Orders Only.
6. Which payment methods do you accept?
We accept all payment methods supported by Razorpay, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- EMI (where available)
- Other payment options supported by Razorpay
7. Is my payment secure?
Yes. All payments are processed through Razorpay using industry-standard encryption and secure payment technology.
Offers & Cashback
8. How do I get 10% OFF on my first order?
Use coupon code VKART10 during checkout to receive 10% OFF on your first purchase.
9. How does the bulk discount work?
Add any 4 eligible products to your cart, and a 10% bulk discount will be applied automatically at checkout.
10. Do I need a coupon for the bulk discount?
No. The discount is automatically applied when the eligibility criteria are met.
11. How do I earn cashback?
Earn 5% VantageKart Wallet Cashback on every successful order. Cashback is credited after your order has been delivered and can be used for future purchases on our website.
Shipping & Delivery
12. Do you charge for shipping?
No. We offer Free Shipping on all prepaid orders across India.
13. How long does delivery take?
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Other Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines may vary depending on your location and courier partner.
14. How can I track my order?
Once your order is shipped, you’ll receive tracking details via Email, SMS, or WhatsApp (where applicable).
Products
15. Are your products eco-friendly?
Yes. Most of our products are made from reusable cotton canvas, helping reduce the use of single-use plastic.
16. Can I wash the canvas bags?
Yes. Most canvas products can be gently hand-washed using mild detergent. Please allow them to air dry naturally.
17. Are product colours exactly the same as shown on the website?
We make every effort to display colours accurately. However, slight variations may occur due to screen settings, lighting, and photography.
18. Do you offer product customization or logo printing?
No. At present, we do not offer customization, personalized printing, logo printing, or embroidery services.
Cancellation & Refunds
19. Can I cancel my order?
Orders can only be cancelled before they are processed for packing and dispatch. Once processed, packed, or shipped, cancellations are not possible.
20. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and provide:
- Your Order Number
- A continuous unboxing video
- Photos of the package and product
Our support team will review your request and assist you promptly.
21. Why is an unboxing video required?
A continuous unboxing video helps us verify claims related to damaged, missing, or incorrect products, ensuring a fair resolution for all customers.
22. How long does it take to receive a refund?
Approved refunds are processed within 5–7 business days to the original payment method.
Bulk Orders
23. Do you accept bulk orders?
Yes. We welcome bulk orders from:
- Corporate Companies
- Schools
- Colleges
- NGOs
- Artists
- Event Organizers
- Wedding Planners
- Retailers
- Wholesalers
Please contact us for assistance with large orders.
24. Can I get a GST invoice?
Yes. A GST invoice is provided for eligible purchases.
Account & Website
25. Do I need to create an account to place an order?
No. You can shop as a guest or create an account for faster checkout and order tracking.
26. I forgot my password. What should I do?
Click on Forgot Password on the login page and follow the instructions sent to your registered email address.
27. Is my personal information safe?
Yes. We value your privacy and use secure technologies to protect your personal information. Please read our Privacy Policy for more details.
Contact & Support
28. How can I contact VantageKart?
We’re here to help!
Vantage Kart Online Services Private Limited
📞 Phone: +91 90999 99066
📧 Email: support@vantagekart.com
🕒 Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)
Still Have Questions?
If you couldn’t find the answer you’re looking for, feel free to reach out to our customer support team. We’re always happy to assist you with product information, order updates, payments, shipping, or any other queries.
Thank you for choosing VantageKart!
