Cancellation / Refund Policy
Effective Date: 11 July 2026
Thank you for shopping with VantageKart, operated by Vantage Kart Online Services Private Limited. We strive to provide high-quality products and a seamless shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order.
Order Cancellation
Orders can be cancelled only before they are processed for packing and dispatch.
Once an order has been processed, packed, or handed over to our courier partner, it cannot be cancelled.
To request a cancellation before processing, please contact our customer support immediately.
Prepaid Orders Only
VantageKart accepts Prepaid Orders Only.
We do not offer Cash on Delivery (COD).
Payments can be made securely using any payment method supported by Razorpay, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- EMI (where available)
- Other payment methods supported by Razorpay
Missing, Damaged or Incorrect Products
We carefully inspect every order before dispatch. However, if you receive:
- A damaged product
- An incorrect product
- A package with missing item(s)
please notify us within 48 hours of delivery.
To help us investigate and resolve your request quickly, you must provide:
- Your Order Number
- A continuous unboxing video recorded from before opening the sealed package until all contents are shown
- Clear photographs of:
- The outer shipping package
- The shipping label
- The received product(s), if applicable
The unboxing video is essential for verifying claims related to missing, damaged, or incorrect items.
Claims submitted without sufficient evidence may not be eligible for approval.
Eligible for Refund or Replacement
A refund or replacement may be approved if:
- You receive the wrong product.
- The product is damaged during transit.
- An item is missing from the package and the claim is supported by the required unboxing video.
- The product has a verified manufacturing defect.
Approved refunds will be processed to the original payment method within 5–7 business days after approval.
Non-Refundable & Non-Returnable Situations
Refunds, returns, or replacements will not be accepted in the following situations:
- Orders cancelled after processing or dispatch.
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Normal variations in colour or appearance due to different screen settings.
- Damage caused after delivery.
- Claims submitted after 48 hours of delivery.
- Claims without adequate evidence, including the required unboxing video when verification is necessary.
- Products that have been used, washed, altered, or damaged by the customer.
Cashback Policy
Customers earn 5% VantageKart Wallet Cashback on every successful order.
Cashback is credited only after the order has been successfully delivered.
Wallet cashback:
- Cannot be exchanged for cash.
- Cannot be transferred to another account.
- Can be used for eligible future purchases on VantageKart, subject to applicable terms and conditions.
Bulk Orders
Bulk discounts are automatically applied when eligible products are added to the cart.
Any concerns regarding bulk orders should be reported within 48 hours of delivery, along with the required supporting evidence.
Refund Processing Time
Once your refund request has been reviewed and approved:
- Refunds are initiated within 5–7 business days.
- The credited amount may take additional time to appear in your account depending on your bank or payment provider.
Need Assistance?
If you have any questions regarding cancellations, refunds, or replacements, please contact us:
Vantage Kart Online Services Private Limited
📧 Email: support@vantagekart.com
📞 Phone: +91 90999 99066
🕒 Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Important Notes
- Free Shipping is available on all prepaid orders across India.
- Use coupon code VKART10 to get 10% OFF on your first order.
- 10% Bulk Discount is automatically applied when you add any 4 eligible products to your cart.
- We currently do not offer product customization or personalized printing.
- Please record a continuous unboxing video while opening your parcel to support any claims for missing, damaged, or incorrect items.
This policy is designed to ensure a fair and transparent shopping experience for all our customers. We appreciate your trust in VantageKart and thank you for choosing us.
