Shipping & Delivery
Shipping & Delivery Policy
Effective Date: 11 July 2026
At VantageKart, operated by Vantage Kart Online Services Private Limited, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process and deliver your orders across India.
Free Shipping Across India
We are pleased to offer FREE Standard Shipping on all prepaid orders across India.
There are no additional shipping charges unless otherwise specified during checkout or as part of a special promotion.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it.
- Standard orders are generally processed within 1–2 business days.
- Processing may take longer during festivals, public holidays, sale events, or due to unforeseen circumstances.
- Orders are processed only on business days (Monday to Saturday).
You will receive an order confirmation email after your order is successfully placed.
Delivery Timeline
Estimated delivery timelines are:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities | 3–7 Business Days |
| Remote & Rural Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, government restrictions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive tracking details via:
- SMS
- WhatsApp (where applicable)
You can use the tracking information to monitor the status of your shipment.
Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery across India.
The courier partner may vary depending on your delivery location and service availability.
Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address
- Incorrect contact number
- Customer unavailable
- Refusal to accept delivery
our courier partner may make additional delivery attempts as per their policy.
If the shipment is returned to us due to failed delivery attempts, additional shipping charges may apply for re-dispatch.
Address Accuracy
Customers are requested to provide complete and accurate delivery details, including:
- Full Name
- Complete Delivery Address
- Landmark (if applicable)
- Mobile Number
- PIN Code
VantageKart shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Order Acceptance
Please inspect your package at the time of delivery.
If the outer packaging appears to be severely damaged or tampered with, you may refuse delivery and immediately contact our customer support team.
Missing, Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect product
- Missing item(s)
please notify us within 48 hours of receiving your order.
To help us investigate your request, please provide:
- Your Order Number
- Clear photographs of the package and product
- A continuous unboxing video (strongly recommended for claims involving damaged, incorrect, or missing items)
Providing an unboxing video helps us verify claims more efficiently and enables faster resolution.
Delays Beyond Our Control
Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transportation disruptions
- Courier operational delays
We appreciate your patience and understanding in such situations.
Cash on Delivery
VantageKart currently accepts Prepaid Orders Only.
We do not offer Cash on Delivery (COD).
Customers can pay securely using any payment method supported by Razorpay during checkout.
International Shipping
Currently, VantageKart delivers only within India.
We do not offer international shipping at this time.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Vantage Kart Online Services Private Limited
📍 Registered Office
701, Dream Rise,
Science City Road,
Ahmedabad, Gujarat – 380060, India
📞 Customer Support: +91 90999 99066
📧 Email: support@vantagekart.com
🌐 Website: www.vantagekart.com
🕒 Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)
